Edit a support ticket

Goal

Correct a support ticket while it is still editable.

Who it is for

clerk

Preconditions

• You are signed in to the correct tenant.
• The document status still allows edits (not locked by period/posting rules).

Steps

1. Open the support ticket from the list.
2. Choose Edit (or open the edit route).
3. Update header fields or lines; fix quantities, prices, or tax.
4. Save. If already posted and edits are blocked, use void/credit/reversal instead.

Result

Changes are saved, or you are guided to the correct correction document.

Related

• work/support/tickets/lifecycle
• work/support/tickets/troubleshoot